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Frequently Asked Questions
Please make sure that you don't cut your grass at least 2 days prior to us delivering your bounce house. Also, make sure your yard is free of pet waste and sharp rocks for obvious reasons.
Q: When do you set up?
A: That depends on how many rentals we have that day. Generally we arrive 1-3 hours before your event begins. If we have a lot of rentals that day, we may need to set up as early as 4 hours in advance.
Q. What is your weather policy
A: Our weather policy is simple. If it looks like it going to rain all day we will cancel the reservation ourselves. If there is a 50% chance of rain or more, we will be in constant contact with our customers. Together we will decide, using common sense, if its worth the chance of delivering and safely having fun on one of our inflatables. If the weather is not at least 50 degrees we will not deliver. We do not deliver in the rain.
Q. Is there a delivery fee
A: There is a minimum $50 delivery fee for anything under 15 miles from our location. Over 15 miles the fee will increase depending on distance. Call for a quote.
Q: We´ve rented some really dirty jumps from other companies in the past. Are they always that dirty?
A: No. The jump should be clean when you get it. Syracuse Inflatables cleans and disinfects before and after every rental.
Q: Do we have to keep it plugged in the entire time?
A: Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That´s why we require an outlet within 50´ of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords
Q: What if we need to cancel?
A: Please contact our office at 315-427-8968.
Q: How big are the jumps?
A: Most of our jumps (all of our character jumps for example) are 13´x13'. Please note the space required for each jump (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Jumps need room to be staked and they need room for the blower and can´t rub against walls or trees as this may damage the jump. The sizes listed with each jump include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup.
Q: What about the big jumps? Any special requirements?
A: Check the requirements listed with each jump. Also, make sure you have at least a 4´ access to the area where it will be set up. The jumps can weigh up to 800 pounds so we need a clear path with ample room.
Q: What surfaces do you set up on?
A: We can set up on Grass (our favorite and best for the kids), asphalt, and concrete. Sorry, we can´t set up on any type of rocks or sand as the constant rubbing will wear through the vinyl jumps. There is an additional fee for any hard surface setup of $7 per sandbag. Bounce houses require 4 sandbags and most bigger units require 6.
Q: Can we see a copy of your contract and safety rules?
A: Yes. You can view the contract and safety rules here
Q: Are we responsible for the unit if it gets a tear or damaged in any way?
A: Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don´t want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.
Still have a question? Call or Write: syracuseinflatables@yahoo.com (315)427-8968
Q: When do you set up?
A: That depends on how many rentals we have that day. Generally we arrive 1-3 hours before your event begins. If we have a lot of rentals that day, we may need to set up as early as 4 hours in advance.
Q. What is your weather policy
A: Our weather policy is simple. If it looks like it going to rain all day we will cancel the reservation ourselves. If there is a 50% chance of rain or more, we will be in constant contact with our customers. Together we will decide, using common sense, if its worth the chance of delivering and safely having fun on one of our inflatables. If the weather is not at least 50 degrees we will not deliver. We do not deliver in the rain.
Q. Is there a delivery fee
A: There is a minimum $50 delivery fee for anything under 15 miles from our location. Over 15 miles the fee will increase depending on distance. Call for a quote.
Q: We´ve rented some really dirty jumps from other companies in the past. Are they always that dirty?
A: No. The jump should be clean when you get it. Syracuse Inflatables cleans and disinfects before and after every rental.
Q: Do we have to keep it plugged in the entire time?
A: Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That´s why we require an outlet within 50´ of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords
Q: What if we need to cancel?
A: Please contact our office at 315-427-8968.
Q: How big are the jumps?
A: Most of our jumps (all of our character jumps for example) are 13´x13'. Please note the space required for each jump (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Jumps need room to be staked and they need room for the blower and can´t rub against walls or trees as this may damage the jump. The sizes listed with each jump include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup.
Q: What about the big jumps? Any special requirements?
A: Check the requirements listed with each jump. Also, make sure you have at least a 4´ access to the area where it will be set up. The jumps can weigh up to 800 pounds so we need a clear path with ample room.
Q: What surfaces do you set up on?
A: We can set up on Grass (our favorite and best for the kids), asphalt, and concrete. Sorry, we can´t set up on any type of rocks or sand as the constant rubbing will wear through the vinyl jumps. There is an additional fee for any hard surface setup of $7 per sandbag. Bounce houses require 4 sandbags and most bigger units require 6.
Q: Can we see a copy of your contract and safety rules?
A: Yes. You can view the contract and safety rules here
Q: Are we responsible for the unit if it gets a tear or damaged in any way?
A: Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don´t want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.
Still have a question? Call or Write: syracuseinflatables@yahoo.com (315)427-8968
